Frequently Asked Questions - Bet99 Casino

Which Bet99 should I be looking at — .ca (Ontario) or .com (International)?

Short answer: they’re different beasts. Bet99 Ontario (bet99.ca) is a regulated operator for players physically in Ontario — licensed under AGCO/iGO, follows Canadian rules, and shows some cashier/promotions only to logged‑in Ontario users (that’s an AGCO thing). Bet99 International (bet99.com) is the global version, usually under an offshore licence (historically Curaçao). It may offer different payment options, bonuses and T&Cs — and, honestly, more risk when it comes to dispute resolution. If you’re in Ontario, use .ca. If you’re elsewhere, check country availability on .com and read the footer for the current licence info.

What documents will I need to verify my account (KYC)?

Expect a proper identity check, especially at your first withdrawal. For the Ontario site this is driven by AML/FINTRAC and AGCO rules — passport or government ID, a selfie, proof of address (utility bill or bank statement), and sometimes proof of source of funds (bank screenshots, payslips) for larger sums. The international site asks for similar docs too, but enforcement and timelines can vary. Tip: upload clear scans early — it saves time and avoids that awkward “we need more docs” ping right when you want your payout.

How long do withdrawals take and are there fees?

Processing is usually listed as 0–72 hours on both versions — that’s the operator side. After that, it depends on your bank or payment provider (Interac, card settlement, e‑wallet, wire transfer). In Ontario, minimums and exact methods are shown in your cashier after login (often minimum withdrawals around ~20 CAD, but check your account). Operators typically don’t slap on withdrawal fees, but banks or international transfers might charge. On the international site you may encounter currency conversion fees or method fees — read the Withdrawals / Fees section in T&C.

What payment methods can I use?

On bet99.ca (Ontario) you’ll commonly see Interac e‑Transfer/Online, iDebit/INSTADEBIT, Visa/Mastercard rails (Apple Pay if enabled), and bank transfers — though the cashier only shows exact available methods once you’re logged in and in Ontario. On bet99.com you’ll find cards, e‑wallets (MuchBetter, ecoPayz and similar), bank transfers, and sometimes local options for target markets. Crypto is not typically offered unless explicitly shown in the cashier. Pro tip: choose methods that support fast withdrawals and few conversion steps to keep fees down.

What about bonuses and wagering requirements?

Big difference here. In Ontario, public advertising of welcome bonuses is restricted — promotions and exact bonus terms are visible only to logged‑in users (AGCO rules). Bonuses are not auto‑applied and have specific Bonus T&Cs. On the international site, you’ll see more traditional welcome offers (20–100% style) and reloads, often with heavier wagering (commonly 20–40x on bonus amounts, sometimes more). Always read the Bonus T&Cs: eligible games, max bet while wagering, game weighting, and bonus expiry — those small lines matter more than you think.

Are the games fair? What about RTP and proof of randomness?

On the Ontario site games come from certified providers and are subject to third‑party testing (think iTech Labs / eCOGRA and AGCO oversight) — RNGs and RTPs are audited and must match disclosed parameters. The international site uses provider RTPs too, but the regulatory oversight can be weaker depending on the licence. If you care about transparency, the .ca site gives stronger legal comfort; on .com it’s a bit more “buyer beware.” If you’re a stats geek, look for provider certifications listed in game info or provider pages.

Can I play from my country and what about VPNs?

Access depends on your physical location and the site version. Bet99 Ontario allows only players who are 19+ and physically located in Ontario — geolocation checks are strict and VPNs will get you blocked (and could violate T&Cs). The international site accepts players from permitted jurisdictions listed in its T&Cs, but excludes certain countries (often the US, UK, some European territories, and Canadian provinces like Ontario). Short rule: don’t use a VPN to bypass geo‑blocks — that’s a fast track to account suspension and loss of funds.

How do I keep my account safe and where do I get help?

Security basics: use a unique, strong password; enable any extra protection available (if 2FA/TOTP is offered, turn it on); watch for unusual login emails and review account activity. The site uses SSL/TLS — but your password still needs to be good. Support is usually available via live chat and email; language support is English (Ontario may offer French). For responsible play, Ontario accounts include deposit/time limits and self‑exclusion tools — and yes, use them if you need to. If you’re dealing with withdrawals or disputes, keep copies of your KYC and payment screenshots — they’re your best evidence if something gets messy.